Refund Policy

 

At this time, we won’t be accepting returns or refunds. However, if the item is damaged, we do have a 30-day exchange policy. This means you have 30 days after receiving your item to request an exchange.

Damages and Issues

Please inspect your order upon receipt. If you find that the item is damaged (e.g., shattered glass) or if you receive the wrong item, contact us immediately. This allows us to evaluate the issue and rectify it.

Exchanges

To initiate an exchange, you can contact us at lunacandelahc@gmail.com. If your request is approved, we’ll begin the exchange process and provide you with a tracking number for the new item.